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Post by xstaceyx on Jul 13, 2010 20:56:13 GMT
Not sure where to put this so i thought means it contained complaints at some point might as well here.... Weeks ago i bought some eye-liner (as you do ha) but this brand i got just wouldn't go on right and didn't last very long - it wasn't that expensive but i bought 2 which would be just sitting in a draw and i'd have to spend more money to buy more, so i thought if i took it to the shop i'd get a refund or exchange i kinda felt silly at first complaining about such a small item, but i have spent money on something which wouldn't get used! So i took it to the shop - with make-up it wasn't the case for an exchange or refund! so they sent it off to the supplier for me with my details and stuff and today i got this in the post: a letter of apologies, a cheque for the money i paid on eye-liners and 4 free products to try out! It really does pay to complain when you are not pleased!
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Post by bigospedros on Jul 14, 2010 8:25:15 GMT
I will always complain if I think I've got bad service or sub-standard products. Sometimes it doesn't get me anywhere, but other times I've received some nice bits of compensation (£50 in Argos vouchers for a damaged freezer that I had refunded anyway, £50 in cash for an ISA transfer that took months longer than it should, £50 in vouchers for Expedia for having to wait so long for a refund post volcanic ash problems etc) So yes, I heartily agree ... complain if you get bad service
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Post by benmorrissey on Aug 1, 2010 13:59:09 GMT
I bought a laptop just after the volcanic ash problems, but they had stopped shipping and forgot to forward the collections to the courier (which was UPS in my case) so it took two extra weeks to get my laptop. I complained to the manufacturer and got £300 worth of upgrades. So yeah, it does pay to complain
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