The Doctor
Polythene
Dude....Chris totally farted!
Posts: 492
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Post by The Doctor on Oct 22, 2008 20:34:16 GMT
Now....before anybody jumps on the band waggon and calls me a racist the forthcoming rant is NOT a racist one.... Why the bloody hell do companies think it's a good idea to outsource their call centres to India??? I tried to pay my Sky bill today via my card and i swear to you the man was a fucking idiot! I gave him my number (the long one on the front of the card) and followed all the stuff you do....gave him the expiry date and the security code....then he says "OK i'm going to repeat the information back to you" as god is my witness he must have only got about half a dozen of the numbers right....so we went though it again.....and again....and again.....and then he resorted to calling me Mrs Taylor.....i mean come on....either he was very dumb or he was taking the piss.....eventually i lost my tempoer and asked to speak to one of his superiors....and guess what?? They were just as fucking bad.....She answered the phone "Hello you're speaking to Teresa" yeah right....if her name is Teresa then i'm Brad Pitt......"What is the problem for you today sir and how can we fix this?" So i explaned calmly and slowly that i had tried to pay my sky bill with my card and the guy couldn't understand me.....she then said "If you have a problem with your Sky card you need to call the technical helpline" WHAT THE FUCK? ? So i hung up and all day long i've been trying to get through to somebody who can actually understand english......and guess what? No luck......i know Sky have at least one call centre in Scotland....but trying to reach it is a pain in the arse.....but i swear to god....if i get fined for not paying my bill on time Rupert Murdoch will be waking up with my Sky box shoved right up his fat arse.....
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Post by andy99902 on Oct 22, 2008 20:39:33 GMT
I had a phase of call centres calling me at stupid o'clock (after 9pm) asking if i wanted a new mobile. It got to the stage where i told them to 'Fuck Off!' before they got the message.
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Post by Stacey on Oct 22, 2008 20:52:59 GMT
Oh don't get me started. BT are just as bad. And i have to ring BOTH BT and Sky at the end of the week. I just can't wait
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Post by bigospedros on Oct 22, 2008 21:01:45 GMT
Why the bloody hell do companies think it's a good idea to outsource their call centres to India??? *serious head* because the cost of employing an Indian to answer the phones is cheaper than paying someone in a more developed country to do the same job. Sadly, companies that just look at it from a cost point of view rather forget about the fact that customer service will suffer as a result, in some cases. However, I feel your pain ... most of the calls I make to call centres end in frustration of some sort. However, shouting doesn't get you anywhere I have found!
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Post by Timmay on Oct 22, 2008 21:12:34 GMT
However, shouting doesn't get you anywhere I have found! Yeh but its fun and give you some sort of satisfaction
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Post by bigospedros on Oct 22, 2008 21:18:06 GMT
i actually find that I get more satisfaction when my reasoned and calm argument actually gets me some results, either via compensation or the cancellation of charges for various things
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Post by jellybean on Oct 22, 2008 22:58:18 GMT
I'm quite glad to pay HSBC their fifty quid charge just because I had the pleasure of inciting one of their senior members of call centre staff into a heated debate. It was silly and childish but muchos funny, especially when SHE started doing the whole "lalala lalaa i'm not listening" thing down the phone to me! HA!
Calls are recorded deary, nice one.
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Post by Timmay on Oct 22, 2008 22:58:35 GMT
Nay, dont worry I know what ya mean, just that some phone calls get to the point that you know your talkin to a complete monkey and nothing can be done so shouting is fun :L
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Post by ludicrouslouisa on Oct 23, 2008 4:12:03 GMT
Let's just say I don't have a very good phone manner. If there is one thing I find nerve-wracking, it's talking on the phone. Now it just so happens that I am the person who spends the greatest number of hours at home out of all my family, and when my brother is home he listens to very loud music and can't hear the phone ring. So it's all up to me. Anyway, I try and hang up fairly soon when I'm called by telemarketers...because once I hear their spiel (or charity callers) I get all panicked and I hate telling them that I'm not interested! Luckily I haven't had to deal with a call centre yet....
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Post by jellybean on Oct 23, 2008 11:23:13 GMT
oh its fun. very much fun. unless you actually want something out of them.
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Post by Ath on Oct 25, 2008 15:52:10 GMT
We need to start recording these calls, never mind them! Sounds like you had a right pleb Jelly!
There's been a bit of a backlash against call centres based in other countries as that many people hate them (me included), I'd rather pay more for a service elsewhere where I can talk to someone who can actually understand what I'm saying!
I'm closing my account with HSBC. They're a seriously crap bank and rely on people's lazyness in not chasing better deals.
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Post by Stacey on Oct 26, 2008 15:25:09 GMT
Oh my god i HATE BT. Rang them today, was on hold for ages. Finally got through to someone who didn't have a clue what i was saying, asked to be put through to someone else who did understand what i wanted to do but didn't know if it could be done So put me on hold for ANOTHER HALF HOUR! So i hung up, cancelling contract with BT, i don't care if they charge us, it'll be worth it to get rid of them. The line in my flat is BT and active so i should hopefully be able to get line rental with Sky...which is a bit cheaper and only pay 1 bill instead of 2. Seriously, smashing my head against a really rought brick wall would be far more pleasurable than ringing BT!
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Post by [Ghost] on Oct 26, 2008 15:43:26 GMT
I'm closing my account with HSBC. They're a seriously crap bank and rely on people's lazyness in not chasing better deals. Technically (worryingly), they're the biggest & best bank in the country!
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Post by jellybean on Oct 26, 2008 19:26:21 GMT
I'm closing my account with HSBC. They're a seriously crap bank and rely on people's lazyness in not chasing better deals. Technically (worryingly), they're the biggest & best bank in the country! I fail to see how. Ironically I've had the best experiences with them, but still not exactly great. They've largely left me alone as I've had an account with them since I was about ten or something. As soon as I hit eighteen though it all went tits up. They're not supposed to act on your statements, yet somewhere they saw that I'd paid for UCAS and I have had no end of shit since. fuck them, co-op bank for my uni loans. no extra perks or whatever but at least I know the money they make from me will be doing something worthwhile.
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Post by Stacey on Oct 26, 2008 19:38:17 GMT
I switched to Co-op last year. I much prefer them. They don't try the hard sell on me everytime i go in, if i go overdrawn i only get charged a small amount (a quarter of what Nat West charged for arrnaged overdraft). And the staff are genuinely friendly and nice, not the fake friendliness that others put on only when you have some money in your account.
I have a personal advisor and his contact number and he rings me back within 2 hours if he's busy. I don't get shoved on for ever hold if i ring customer care.
And i get to vote on the causes they support every year.
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The Doctor
Polythene
Dude....Chris totally farted!
Posts: 492
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Post by The Doctor on Oct 27, 2008 11:04:34 GMT
I think i'm going to move over to CO-OP simply because i'm with Lloyds right now....and god help me i'm two steps away from going on a killing spree.....Not only do they have the worst charges in the world.....but....when i tried to buy something online the other day it rejected my card....and i have more than enough money in my account....turns out that somebody somewhere had rejected the card by accident....which really made me angry because i ALWAYS make sure i have enough money!
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Post by Ath on Oct 27, 2008 13:16:00 GMT
& best bank in the country! I don't think so. Biggest maybe.
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Post by jellybean on Oct 27, 2008 14:22:04 GMT
FUCK banks. thats what mattresses were invented for.
Funniest thing ever the other day. I was in a shop with a friend. He wanted to pay CASH for something, and they said "no, 'cause our till isn't working properley. You can pay by card though"
When I pointed out that it was simple maths, that all he had to do was Subtract £7.99 from a £10 note, and give the chance from the draw it wouldn't matter. The barcode scanner was obviously working so where in the hell was the issue?! Banks have ruined shopping!
The funniest looks I used to get from people who worked in retail when I told them I used a till which was a computer hooked up to a cash draw and I needed to do all the maths for £1000+ deposits by hand and calculator. Jesus...
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The Doctor
Polythene
Dude....Chris totally farted!
Posts: 492
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Post by The Doctor on Oct 27, 2008 15:06:35 GMT
Technology is a great thing.....no seriously it is.....ok it's not....I loathe having to pay via card.....but right now it's easiest.....plus....i do use cash.....when i can get it from the fucking cash machine.....nearly everyone you go to is either out of cash or will say "I'm sorry we can't give you £50 but we can give you £60" i don't want fucking 60...if I'd have wanted 60 i would have asked for 60.....jeeze louise....i think you're right johnny....i'm sticking my cash in a mattress from now on.....
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Post by Ath on Oct 27, 2008 15:22:06 GMT
at 0% interest and maximum depreciation that's a great idea
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