|
Post by Stacey on Nov 6, 2008 13:39:17 GMT
Oh My God!
BT in sorting a query out quickly shocker!
*dies*
|
|
|
Post by jellybean on Nov 6, 2008 13:44:35 GMT
everything is done by BT. the only difference in other providers is who you shout at.
|
|
|
Post by ludicrouslouisa on Nov 8, 2008 11:02:45 GMT
I bet that feedback goes nowhere and nothing changes. Maybe I should write a letter Ha! Just please make it as funny as my favourtie compaint letter ever: TO: MR. JAMES THATCHER BRAND MANAGER, PROCTER & GAMBLE
Yeah..I love that letter, considering how much I feel like tearing out my own uterus and hurling it out the window on a regular basis. Back to the topic of this thread..wow, I am really not looking forward to having to deal with my own finances (well, large quantities of money, rent, bills etc). Seeing as my brain seems unable to compute numbers unless I can "see" them in visual terms, I seem to be the prime target for being screwed over by a bank. And I do not understand all those financial planning terms, no sir!
|
|
|
Post by bigospedros on Nov 8, 2008 16:41:42 GMT
I am really not looking forward to having to deal with my own finances (well, large quantities of money, rent, bills etc). Seeing as my brain seems unable to compute numbers unless I can "see" them in visual terms, I seem to be the prime target for being screwed over by a bank. And I do not understand all those financial planning terms, no sir! you can make all of these things easier ... it's fairly simple when you think about it. Don't spend more than you earn, make a budget and stick to it and also shop around for the best deals. I am so so so glad I took my finances by the scruff of the neck a couple of years ago. Having separate accounts for the monthly expenditure (one for Rent and Direct Debits, one for Food & Petrol, one for savings via an ISA) makes planning and keeping a track of things so much easier. I've added to that 3 separate savings accounts to enable me to put money aside each month for annual expenditure items (Car related, holiday related, Christmas) and that means I don't have to find money in the payment month for these. Having all these accounts means whatever is left in my current account is there to do what I want with. So, with a bit of planning, managing money is easy. I wish I'd started to do it sooner!
|
|
|
Post by Stacey on Nov 11, 2008 14:09:33 GMT
OH FOR FUCKS SAKE BT CAN YOU NOT DOING ANYTHING RIGHT?
|
|
|
Post by Chloe on Nov 11, 2008 17:26:50 GMT
what have they/haven't they done?
|
|
|
Post by Stacey on Nov 11, 2008 17:41:03 GMT
They gave me a completion date of yesterday. I ring up today and find out it's been moved to Thursday...didn't bother to tell me, what's the point in them taking my mobile number if they don't use it?
Thankfully Sky can still come install tv tomorrow.
|
|
|
Post by Chloe on Nov 11, 2008 18:30:06 GMT
their customer service is only good if you're buying something....!
|
|
|
Post by bigospedros on Nov 12, 2008 12:52:22 GMT
Paypal Customer Support can fuck off ... I can't log in to my Paypal account ... I just a "General Paypal Error" screen. I called their "helpline" this morning, getting through to someone in India (an aside, it's always amusing getting someone in Delhi to pronounce my surname ) and they waffled on about cookies and workarounds (that didn't work). They said my account had been escalated and would be fixed in 2 hours 3 and a half hours later, I try again ... i get the same problem. I call again and get through to Delhi Support agent number 2! She is equally useless (tries to get me to reset my password ... why, I know what it is, it just doesn't work, and not ''cos it says it's wrong, it just says "general error" !) ... and then when she checks my problem, she says : Agent : "Have you had your lunch yet?"
Me : "errr, no ?!"
Agent : "Oh, why not ?"
Me "errr, can you just focus on my problem please, my eating habits are nothing to do with you!"Fucks sake ... clearly they've been taught to have general chit chat with folks from the UK! What a waste of time. She then tells me that Paypal are running system updates and they've had a lot of these calls today. PUT SOMETHING ON YOUR WEBSITE THAT SAYS THAT THEN! *rant over*
|
|
|
Post by Stacey on Nov 12, 2008 15:35:38 GMT
Agent : "Have you had your lunch yet?"
Me : "errr, no ?!"
Agent : "Oh, why not ?" Wtf?! I had the pleasure of ringing EDF Energy yesterday...their system was down so couldn't deal with mt query then but took my mobile number to ring me back. Did they? Did they fuck!
|
|
|
Post by bigospedros on Nov 12, 2008 16:00:25 GMT
i don't accept the "ring you back" thing any more ... they never do!
|
|
|
Post by Stacey on Nov 12, 2008 16:20:43 GMT
Well i didn't have much choice...they needed to access my account to sort out my query...and they couldn't do that.
|
|
|
Post by bigospedros on Nov 12, 2008 16:39:30 GMT
i usually ask for the direct extention of someone and arrange a time for me to ring them ... usually a team leader. that way, the control is with me, not them. Doesn't always work ... but better than relying on them to ring you. Give it a try ?
|
|
|
Post by Stacey on Nov 12, 2008 18:14:49 GMT
Well yes i could have done that...but then i'd have to guess at what time their system was back up and running. I shouldn't need to ask that now anyway. To be fair to them, they do answer my calls straight away. So getting through to a human being isn't a problem. And they speak English as well
|
|
|
Post by bigospedros on Nov 14, 2008 15:59:35 GMT
*Update on my Paypal issue* Following another incredibly frustrating call to the Paypal no-helpline ... I was so pissed off, I did a bit of research, found the name of the Managing Director for Paypal and phoned him up. I got his answer machine, but left a message. Within 10 minutes, I had someone from Paypal head office calling me to understand my problem, take my details and talk to me about what they're going to do about it. It's a worldwide issue apparently and nothing to do with our computers. The problem in on their servers! I suspect one of their cookies is knackered so instead of asking us to clear ours, they should clear there own! No confirmed outlook of a fix but a reassurance that they're aware of it and are looking into it. I truely hope it's fixed soon. So there ya go ... I am not one to rest on my laurels ... I go to the top if I don't get anything satisfactory from call centres. *edit* Paypal sent me a survey to review the support I'd received from their no-helpline. Man, it will make a good read for whoever reviews it. I didn't hold back ...
|
|
The Doctor
Polythene
Dude....Chris totally farted!
Posts: 492
|
Post by The Doctor on Nov 19, 2008 9:14:18 GMT
I transferred some money for a friend of mine from her paypal account to her sisters (she had one for ebay and what not...but couldn't get it to transfer...) anyway...literally 2 or 3 mins fater the transfer we got a call "Can i speak to Miss...." So i said "yeah...can i ask who's calling please?" and the rather arrogant woman on the end of the line says "This is America calling" well so fucking what? This is Britain answering.....doesn't mean you can't tell me who you are....so...i asked her again and got "This is America calling" so i went nuts....and said "Look....unless you're going to tell me who you are then i'm not going to pass you onto.... I don't know about you but over here it's polite to introduce yourself....." silence for a second then...."This is America calling" that sent me over the edge.."Look....just fuck off" and i hung up....about 20 mins later the phone went again and guess what? Yup...you guessed... "This is America calling" three fucking times i went through that until finally somebody called and said "This is *insert name here* calling from paypal in America could i speak to.... regarding large paypal transfer?" So i put her on and they confirmed the transfer....but it really fucked me off because they are so fucking arrogant...."This is America calling" i couldn't give a toss if it was a direct line from God....if he won't tell me who he is then i'm fucking hanging up....
|
|
|
Post by bigospedros on Nov 20, 2008 13:41:51 GMT
Yay ... success!!
Just got a call back from my Executive Escalations contact from Paypal. Whilst they've still not fixed the problem and it's affecting thousands of users worldwide, they are going to transfer my balance to my bank account and include an extra £20 on top to compensate me and cover the cost of phone calls to their no-helpline (which was only £3).
So there ya go ... success for me and it clearly pays to go to the top when you have a problem and get nowhere with the normal help facilities.
There are MANY others out there without though ... so, just be careful with your Paypal Accounts. All I would say is, don't muck about with the currency settings in your account. This seems to be a common cause for many of the problems!
|
|
|
Post by jellybean on Jan 6, 2009 20:52:24 GMT
I actually love the revenue protection service of First Capital Connect or National Express or whichever company it was who decided to charge me for something I'd already paid for (wont bother with that shit again tbh).
OK So. Penalty fare of £42.50 on the 14th November. Cheque sent off on the 17th November. Letter received on the 27th December dated the 11th saying "You have ten days to pay or we charge you an extra £20" followed immediately by a letter on the 28th saying "we're taking you to court."
Phone them up but obviously shut for new years, so had to wait until yesterday to get in contact with them.
Usual hold for half an hour, reference number, hold again, hung up on, hold, reference number and YES! A HUMAN!
"Yes so you're paying the £62.50 today then?" -well no... I was hoping to talk to somebody about this admin charge" "OK I'll just put you on hold" -sigh? "Hello there can I take your reference number please" -SCREAM?! "oh you're through to the wrong department, one second" -/cry
After a few more minutes on hold we get somewhere
"So how can I help?" -well I've received two letters last week, one dates the 11th and the other the 28th saying that I had a penalty fare and admin charge to pay, but I sent a cheque in November. "we didn't receive a cheque" -well I can see that, and thats not your fault obviously, however I thought I'd paid and for whatever reason your notice was delayed, so I don't think it's fair for me to pay the admin charge "we dont control the post sir" -well no, but as we've both been messed around by the royal mail in this situation is it not possible to do something about this admin charge as I thought I'd paid, and you thought I hadn't. "please calm down sir." - (What the fuck?!) I am calm. "ok well I'm afraid nothing can be done about this admin charge. We physically cannot remove it from your records" - OK, well. I'm able to pay the £42.50 but I physically cannot pay you the £20. "why not?" - I'm unemployed. "One second" - (I'm on hold again, for about thirty seconds this time) "Ok I have just spoken to my supervisor and that admin charge has been waived for you"
WHAT THE ACTUAL FUCK?!!
I'm glad we got there in the end but it took thirty seconds of explaining the situation to her supervisor?! Why waste an hour of my time then?
|
|
|
Post by Ath on Jan 7, 2009 8:10:00 GMT
They sound absolute cocks.
I had to call a debt collection agency recently as they sent me threatening letters about a bill the was run up after I moved out of my last flat. After I explained I hadn't lived there to rack up the £223.50, that they were charging the wrong person, they call centre woman said I should just pay it and try and get my money back....
bastards!!
|
|
|
Post by bigospedros on Jan 7, 2009 10:04:56 GMT
what kind of debts were they ? Utility bills and the like ?
|
|