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Post by Chloe on Aug 19, 2007 18:43:27 GMT
just spent 2 hours trying to get an norton security update thing that dad bought to install. it keeps either crashing the entire system meaning i have to restore to 10 mins or an hour previously to get the pc to boot up, or telling me "you haven't restarted your pc after uninstalling a product we can't continue" when the pc has just frigging restarted after uninstalling the old norton or asking me to locate the file it needs to complete the install - i don't know where it frigging is, you just put it on my computer! and if you want me to find it, then it would help if you let me browse files fucks sake.
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Post by bigospedros on Aug 19, 2007 19:40:14 GMT
i would try uninstalling the old one, then restarting ... and then try and install the new one!
that is, unless this is an upgrade and then that might be dangerous!
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Post by Chloe on Aug 19, 2007 19:50:35 GMT
its an update, so supposdly uninstalls the old one and replaces it with new. the old one has been unintalled, i now have a "install norton 360" icon on the desktop - when i click on it to klet it run through, it gets to a certain point and then asks me to find programme "symsc.msi" for it, 'cos it can't find it itself. i've searched entire c drive for said file and its not anyway. when it can't find it, it starts uninstalling itself, tells me to restart pc. when i do so it gets halfway through restarting and goes into this cycle of "windows did not restart properly, select safe mode or restart normally" blah blah blah, whichever i select it goes back to that screen in a never-ending cycle until i give up and get it to reboot to status an hour ago.
i'm giving up now, when i have more time i'll go back to the original confiormation email and try downloading it from scratch again. then it's on the phone to them.
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Post by Stacey on Aug 19, 2007 20:08:55 GMT
Urgh...i HATE Norton. Had it on my old computer and it was a complete pain in the arse.
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Post by chris88 on Aug 19, 2007 22:59:03 GMT
word of advice from someone who deals with Norton and gets pissed off by it every day at work: DO NOT INSTALL IT, GET RID OF IT, DELETE IT, SNAP THE DISK, 100% waste of money Norton itself is a virus (i think), you'll find that around renewal you'll get all these problems appear, and once you renew they magically vanish. PC world are paid stupid amounts of money to advertise it on TV - so it doesn't matter what they think of it, they'll advertise it because it's money for them. Otherwise, they wouldn't. Also it's amazing how many computers/programs work fine and problems fixed after Norton is uninstalled - with the proper removal tool, just doing the add/remove programs doesn't fully delete it. The first thing we do at work if a computer with Norton has a problem is uninstall Norton, 90% of them work fine after it's gone. removal tool if wanted: www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtmlNorton is bad on so many levels - - AVG picks up viruses (loads of them) that Norton doesn't - The renewal thing as briefly explained above - cripples the system - Stops software from running It is the worst anti-virus out there... If you want a good free one get AVG (Anti-virus only): free.grisoft.com/Or, if you want a full internet security suite (Anti-Virus, firewall,anti-spam etc), get Kaspersky (rated top anti-virus by a long way - incidently, norton is rated one of the worst) www.kaspersky.com/
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Post by Stacey on Aug 19, 2007 23:17:43 GMT
- AVG picks up viruses (loads of them) that Norton doesn't I've got AVG on this computer and it's much better. What i also found with Norton is that when it actually did bother to spot a virus it could never clean or quarantine it...it always had to delete it...what's the point in giving me the options if it can't do them? AVG barely slows my computer down when it's scanning as well so i can get on with other stuff without having too much disruption.
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Post by bigospedros on Aug 20, 2007 8:52:12 GMT
I always hear horror stories about Norton, but I've never had a problem with it. IBM uses it as their security tool, so if it's good enough for a multinational like them, then it's good enough for me.
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Post by Chloe on Aug 20, 2007 16:19:33 GMT
if it had been my desicion i prob would have avoided norotn... but dad renewed it and has paid 40 odd quid for it so i really wanna get it working!
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Post by homeforsummer on Aug 20, 2007 19:04:10 GMT
DO NOT INSTALL IT, GET RID OF IT, DELETE IT, SNAP THE DISK, 100% waste of money ^What he said I've got AVG on this computer and it's much better. ^What she said I have AVG too and despite it being free it's the best one I've found. I use it in conjunction with Spybot Search & Destroy and AdAware and together they pretty much do all the jobs you'll ever need. And they all cost jack-doodley-shit.
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Post by ludicrouslouisa on Aug 21, 2007 9:53:00 GMT
Actually free stuff is often the way to go (says a user of Ubuntu) The Open Source is a wide and wonderful world. Try AVG, whatever that is
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Post by Dai on Aug 22, 2007 17:23:36 GMT
I too am a fan of the free stuff. Only if you know what you're doing though.
I cleared my girlfriend's computer a few months back because they had a virus. The computer needed wiping anyway so I did all that blablabla. To stop it happening again, I put AVG Free Edition, Windows Defender, Zone Alarm Firewall and Ad-Aware on her computer. Those are the same programs I use on my computer and I've never had a virus since using them, neither has she.
However even those programs have problems, though they're more machine-based. AVG updates when you connect to the internet/load up windows and this can cause severe lag on slower machines, where you'll have to wait a while before you can use your machine. However any computer above 1GHz/256 should easily be able to use it.
Zone Alarm has worked flawlessly - I cannot describe how friendly this program has been. Whenever a program wants internet access, it alerts me, I can tick "remember" and it will actually remember, unlike the atrocious and parasetic McAffee. McAffee is as shit as Norton - pain in the fucking ass to remove, uses too much CPU, doesn't remember settings and you can't close it down (McAffee anyway).
Windows defender works perfectly for me, but my friend frequently gets a surge in CPU usage from it, even when not scanning. He has to end the process to get his computer running fine. Other than that, it's great.
Ad-Aware is perhaps the most important of them all - it really is a cookie monster - it will find so many unwanted cookies and sort them out for you. It's quick, it's reliable and best of all - it's free.
Though all aren't in one combo package, they're still worth getting individually. Internet Security Bundles should be avoided at all costs.
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Post by Chloe on Aug 29, 2007 17:00:18 GMT
well having emailed them yesterday telling them the issue, they replied pretty quickly and gave a step by step guide of everything to do and it seems to have installed itself ok now. much better customer service than i half expected. though when i move out and get my own comp i'll be going for the freeeness
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