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Post by Katie on Jun 30, 2008 15:42:17 GMT
ooooo Saturday Afternoon was not fun
Was heading to York to see The Sugars on Saturday so in May Antony booked my a train ticket for 7 pound. It never turned up, so we called and they said if i go the train station before my train i can get my ticket as long as i had an ID.
So get there and firstly my train was cancelled, and the ticket isn't there, Antony calls again, Virgin send a blank fax to the station.
So a bit more waiting and found out the cheapest a single from Newcastle to York is 10 pound, so my ticket doesn't exist
I had to buy a new one for 21.50, get on a diffrent train that was packed so i didn't have a seat.
Now sending proof i had to buy a new ticket a horrible letter asking for refund on both tickets.
What really did get me was, i got to the station at 4:15, my original train was meant to be 5:18 so i got there in plenty of time. I actually set off at 5:40 and had to run to the platform after getting sorted at the ticket office.
AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
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Post by bigospedros on Jun 30, 2008 17:59:24 GMT
it wasn't booked via megatrain was it ? We've had trouble with them in the past ... they booked Nance onto a train that didn't even exist!!!
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Post by Stacey on Jun 30, 2008 20:35:46 GMT
Virgin trains are shite...FACT!
I rarely manage to get a seat on them and they're always late.
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Post by Katie on Jun 30, 2008 20:48:02 GMT
never ever had a problem with them before and used them a lot last summer just this one day.
nope wasn't megatrain.
from now on if i need train tickets im going to the station a couple of weeks or so inadvance
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Post by Chloe on Jun 30, 2008 20:50:09 GMT
i've had more issues with virgin trains than with any other.
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Post by swindonforever on Jun 30, 2008 21:06:55 GMT
you cant get the special advance cheap tickets in person tho
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Post by xstaceyx on Jun 30, 2008 21:11:35 GMT
And they have bad leg room* *according to Andy that is, i'm too short to realise
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Post by Chloe on Jun 30, 2008 21:15:34 GMT
leg room not as bad as GNER
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The Doctor
Polythene
Dude....Chris totally farted!
Posts: 492
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Post by The Doctor on Jul 1, 2008 8:15:23 GMT
Virgin Trains are the cancer of the transport world.
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Post by Ath on Jul 1, 2008 12:51:15 GMT
I bet Mr Branson never has these problems
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Post by Chloe on Jul 1, 2008 16:52:39 GMT
i bet he doesn't travel on his trains!!
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Post by Ath on Jul 2, 2008 6:57:40 GMT
no probably not, or bank with his bank etc
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Post by Katie on Sept 12, 2008 18:09:55 GMT
We sent a letter to Virgin back in June asking for the money back.
In July they sent one back saying "will be deal with your claim shortly"
It got to September and they sent nothing
So we sent another letter last week saying we wanted the money back
they have sent back a cheque for 21.50 and a 10 quid voucher.
I'm not happy, i wanted all my money back but this is the best i am going to get by the looks of it. Now means i have to use Virgin trains again. BASTARDS
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Post by bigospedros on Sept 12, 2008 18:21:59 GMT
Correct me if I am wrong though, but, you have more back in cash and vouchers than you actually spent ?
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Post by Katie on Sept 12, 2008 18:26:34 GMT
Yeah we do but, thats not the point they have not given me back what i wanted. Its annoyed me because i now have to use their shite service again to actually get all my money back
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Post by bigospedros on Sept 12, 2008 18:28:15 GMT
Well, to be fair ... you did actually travel on their service, so I think they've been more than fair to you in regards your complaint.
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Post by Chloe on Sept 12, 2008 20:32:03 GMT
... you got money back from a train company?!
and technically more than you spent?
bloody hell. thats amazing!
never got owt from trans pennine express for last years debacle.
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Post by Stacey on Sept 12, 2008 20:47:56 GMT
I never heard anything back from transpennine at all. I think you've done quite well there Katie tbh.
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Post by Chloe on Sept 12, 2008 20:49:46 GMT
in my experience getting train companies to a) admit they got something wrong and then b) to actually compensate you for it is like getting blood out of a stone
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Post by Katie on Sept 12, 2008 21:14:29 GMT
you should have seen the second letter Antony sent...it was horrible, i think thats why they sent it back.
My brother thinks i should call them up tomorrow and kick off because they have not given me back what i wanted.
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